Director of Professional Services, Charleston SC
Position:
Director, Technical Service
Reports to:VP, Professional Services
Location:Charleston, SC
Position Overview:
Professional Services is looking for a strong business thinker who can take our existing technical services capability to the next level. This position has oversight responsibility for all technical services delivered including: customizations, data conversions, system architecture, and business intelligence. To be successful it is important that the person in this position have excellent communication skills, good presentation skills, and a detailed understanding of technology. The person in this position must also have superior budgeting and management skills.
This position is also responsible for participating in the overall management of Professional Services. The person in this role will need to work closely with the other practices to staff projects based on current and expected work. In addition, this position works directly with other members of the Professional Services leadership team on division goals and strategy, financial planning, and building a more effective and enjoyable work place.
This position is responsible for a total staff of approximately 60-75 people primarily based out of the Charleston, SC office. The Director of Technical Services must work closely with the managers and other directors in the overall Professional Services organization to fulfill the tasks charged to this team.
Job Responsibilities
•Practice Management
oIdentify and maintain cutting edge technology to improve our capability to delivery effective applications and data conversions to clients
oOversee and maintain the operations of the business
oIdentify areas of operational inefficiencies and execute improvement plans
oHandle escalated client cases as they arise
oImplement and maintain a culture of client satisfaction
oLiaison between Product Development and Professional Services
•Financial Performance
oMeet or exceed revenue and profitability goals
oMeet or exceed utilization goals
oSet and maintain annual budgets
oMake day to day financial/budgetary decisions as needed
•Staff Management
oSet hiring targets
oMake final hiring decisions for all billable staff
oDefine and develop career paths
oMaintain less than 20% attrition
oHire, train, and motivate management team
oEnsure that Individual Development Plans are created for each team member
oEnsure that each member of the team receives a mid-year and year-end review
oManage HR issues as they arise
•Sales
oHelp drive sales by working with the Sales team and our Business Solutions Managers
oIdentify and develop new services opportunities
oCreate and maintain a positive relationship between Sales and Technical Services
Requirements
•5-7 years of experience managing staff in a professional services environment
•Degree in computer science or related field or equivalent work experience
•Ability to participate in deep technical conversations with clients and internal groups
•Proven track-record of driving business unit performance and having effectively managed projects and technical services delivery teams
•Knowledge of key metrics and financial aspects (P&L) of managing a services business
•Effective client management skills
•Experience in developing proposals and providing sales support to a distributed sales team
•Outstanding communications skills (written and oral)
•Experience in issues resolution and conflict management a plus
•0-10% travel
